Skip to content

United Kingdom · NUXA

Safety: use NUXA with clear limits

NUXA is not a clinical or emergency service. If there is immediate danger or risk of self-harm, contact human emergency or crisis support rather than waiting for a chat response.

Not diagnosis or treatment

An automated conversation cannot confirm a condition, assess every relevant factor, or replace a care relationship. Do not use an answer alone to decide whether to start, change, or stop medication.

General content may be incomplete or unsuitable for your situation. For persistent or concerning symptoms, or symptoms that affect daily life, contact an appropriately qualified health professional.

Risks of AI

Answers may be incorrect, outdated, incomplete, or persuasive despite being wrong. The tool may fail to recognise an emergency or understand important context.

Avoid sharing sensitive personal information that is not necessary. For the information NUXA publishes about data handling, read its legal privacy policy.

If you need urgent help

Call 999 or 112 for an immediate emergency in the UK. Use NHS 111 for urgent medical help that is not an emergency; do not use NUXA in place of these services.

Samaritans can be called free on 116 123 for someone who needs to talk. It is not an emergency service; call 999/112 if there is immediate danger or urgent medical need.

Making responsible choices

If you use NUXA, treat it as a supplemental information resource: check its suggestions, stop if the conversation makes you feel worse, and seek human support when needed.

You do not need to wait until distress is unbearable to ask for professional help. For violence, medical emergencies, or child safety concerns, contact appropriate local services.

Frequently asked questions

What number should I call for an emergency in the UK?

Call 999 or 112 for an immediate emergency. Do not wait for a response from NUXA.

What is Samaritans’ 116 123 number?

Samaritans can be called free on 116 123 by someone who needs to talk. It is not an emergency service; call 999/112 for immediate danger.

What NUXA offers and where its limits lie

NUXA is an AI-based digital platform for psychoeducational guidance and emotional wellbeing, with online access advertised as 24/7 and conversation in multiple languages. It is not psychotherapy, does not diagnose or provide treatment, does not replace psychologists, doctors or other healthcare professionals, and is not an emergency service.

Public guides are free to read. The trial page advertises five free consultations, subject to conditions and availability; conversational access is limited or paid afterwards. Check the current trial, prices and terms. Online availability is not continuous human care or a guarantee against interruptions; some app screens remain in Spanish.

Trial and conditions · Current prices · Free resources

Editorial policy · Privacy

Sources